Contact Us
What the team can answer
Correspondence is handled in English and French, and the team reads both languages when replying. Anything sent in either language receives a full response, although turnaround time varies with volume and the complexity of the question.
Keep sensitive data out of the form
Because a contact form travels through the same channels as ordinary web traffic, it is not a secure channel for personal financial information. Never send account numbers, payment credentials, passwords, identity documents, or scans of any official paperwork through this form or any other form on the site. If such material is needed to resolve an issue, the team will request it through a method that provides proper protection, and the request will come only after the conversation has been verified. Treat any unsolicited request for these details, whether by form, message, or phone call, as a warning sign.
Where to turn for gambling support
This form is for questions about the site and its content, not for crisis support. A reader who is struggling with gambling behaviour, or who is concerned about someone else, should contact a professional gambling-help service in their province instead of writing here. These organisations offer confidential advice, self-exclusion guidance, and practical steps to limit play. The responsible-gambling resources listed in the site’s own policy pages name the services available in each Canadian jurisdiction, and those pages are the correct starting point for anyone seeking help.
What happens after you write
Messages are read by a small editorial team rather than by an automated system, so each inquiry gets individual attention. Questions that concern factual errors in a review, requests for clarification about a rating, or reports of a broken feature are all handled by the same people who publish the content. If a message touches on a subject the team cannot answer, the reply will say so plainly and point to the appropriate resource. There is no need to repeat a question across multiple messages; a single submission is enough, and the team will follow up as soon as the matter can be checked.